Shipping & delivery

Free US shipping

Tracked shipping is free on all United States orders.

Shipping times

• Order preparation: usually 1–3 business days.
• Delivery: estimated 5–8 business days after your order ships.

Business days exclude weekends and public holidays. These are estimates. If we cannot ship within the stated preparation time, we will contact you with the option to accept a revised date or cancel for a refund.

Tracking your order

We email your tracking details after dispatch. Items may arrive in separate parcels.

Taxes and import charges

Applicable taxes collected by us are shown at checkout. Any import charges not prepaid may be collected separately by the carrier or customs authority.

Need help?

For a delayed, damaged or missing delivery, email contact@ratchwell.com with your order number.

Ratchwell is operated by DATAVEX LABS LTD, company no. 17036825. Registered office: Unit A3, Castle Road, Sittingbourne, England, ME10 3EW. Email: contact@ratchwell.com.