Terms of service

Using this store

These terms apply to purchases from Ratchwell, operated by DATAVEX LABS LTD. By placing an order you agree to the terms displayed when you purchase. You must be able to enter into a purchase contract and provide accurate contact, billing and delivery details.

Products and pricing

Prices are displayed in US dollars. Applicable taxes and shipping charges are disclosed at checkout. A set contains the items listed on its product page; other tools shown for demonstration are not included. Displayed savings compare the offer price with the reference price shown beside that offer.

Orders and payment

Payment is handled through the payment methods available at checkout. An acknowledgement confirms receipt of your order. We may contact you to resolve an obvious pricing error, unavailable item, payment issue or suspected fraud. If we cannot fulfil an order, we will notify you and refund payment for cancelled items.

Delivery and returns

Our shipping and returns policies form part of these terms. Delivery estimates are not guaranteed arrival dates. Please contact us before returning an item.

Safe use

Select the correct adapters and socket and follow the instructions for your existing drive tool. Do not exceed verified equipment ratings or assume this extension is impact-rated. Stop using a damaged tool. Product photographs may show an illustrative workshop setting.

Privacy

Personal information is handled under our privacy policy. This store is hosted by Shopify.

Your rights

Nothing in these terms excludes rights or liability that cannot lawfully be excluded under applicable consumer law.

Ratchwell is operated by DATAVEX LABS LTD, company no. 17036825. Registered office: Unit A3, Castle Road, Sittingbourne, England, ME10 3EW. Contact: contact@ratchwell.com or our contact form.